Are monthly SEO package fees refundable?
Our SEO packages are billed in advance each month. Our team starts work as soon as you buy, so a monthly fee is not refundable once that billing month has started, whether or not every task for the month is finished yet.
Because there are no contracts, you never pay for more than the month you are in. If a package isn't right for you, cancelling stops all future charges.
When do we give a refund?
We will refund you in full for:
- A duplicate charge. You were charged twice for the same month.
- A charge after you cancelled. You cancelled before your billing date but were charged anyway.
- A billing error on our side. You were charged the wrong amount for your package.
Tell us within 30 days of the charge and we will refund it. If we end your package for a reason that is not your fault, we will also refund the unused part of the month you paid for.
How does cancelling work?
You can cancel anytime from your dashboard or by emailing support@rizingmetrics.com. Your package stays active until the end of the month you already paid for, so you keep the work and reports for that month, and you will not be charged again.
What happens when I change packages?
Upgrades start right away and we charge only the difference for the rest of the month. Downgrades start at your next billing date, so there is nothing to refund for the current month.
Are IT & Development projects refundable?
IT & Development services such as websites, applications and integrations are quoted per project. The payment schedule, and what happens to payments if a project stops early, are set out in writing in the quote for that project and agreed before any work starts.
If you are unsure about the terms of a project quote, ask us before you accept it and we will explain them in plain language.
How do I ask for a refund?
Email support@rizingmetrics.com or use our contact page and include:
- Your business name and the email you signed up with
- The date and amount of the charge
- Why you think it should be refunded
Approved refunds go back to the payment method you used. Your bank decides how long it takes to show on your statement.
Changes to this refund policy
We may update this policy from time to time. The date at the top shows when it last changed. It works together with our Terms & Conditions, which apply to every package and project.